I had the good fortune to meet an amazing educator named Rita Mulcahy.  In her text, she published the results of a study that changed how I look at Organizational Change Management (OCM). 

She said, “When it comes to taking a professional certification exam, the most common reason individuals fail, is because they pick the answer that matches what they do it at work, not the professional standard."  

In other words, it is not mastering the tasks that are asked of you in the workplace, but mastering the generally accepted principles and practices of any given profession; and being able to apply them appropriately, that make the individual a certified professional.

At that moment, I realized that all the leading software manufacturers based the design of their applications on the same the generally accepted principles and practices.  So, more often than not, what really happens at work will be in conflict with the software.  It turned out to be true.  Over the years, as an OCM practitioner, I have learned to help clients adopt the generally accepted principles and practices of the profession, before they pick their software.